1. INTRODUCTION AND PREAMBLE
1.1. These Terms and Conditions (hereinafter referred to as “Terms”, “Agreement”, or “T&C”) constitute a legally binding agreement between you (hereinafter referred to as the “Player”, “User”, or “You”) and Surge Casino (hereinafter referred to as the “Casino”, “Website”, “We”, “Us”, or “Surge Ventures SRL”).
1.2. Surge Casino is owned and operated by Surge Ventures SRL, a company incorporated under the laws of the Union of Comoros, operating under the regulatory oversight of the Anjouan Gaming Board.
1.3. By registering an account, accessing the website, or wagering real money on Surge Casino, you acknowledge that you have read, understood, and accepted these Terms in their entirety. If you do not agree with any part of these Terms, you must not use this Website.
1.4. The Casino reserves the right to amend, modify, update, and change any of the Terms and Conditions at any time. Significant changes will be notified to the Player via email or a pop-up notification upon login. Continued use of the Website after such changes constitutes acceptance of the new Terms.
2. ELIGIBILITY AND ACCEPTANCE
2.1. The services provided by Surge Casino are available strictly to individuals who are at least 18 years of age or the legal age of majority in their jurisdiction, whichever is greater. It is a criminal offense to gamble while under the legal age. We reserve the right to request proof of age at any stage to ensure that minors are not using the Website.
2.2. Access to the Website is prohibited for residents of jurisdictions where online gambling is illegal. The Player is solely responsible for determining whether accessing the Website and placing bets is legal in accordance with the applicable laws of their jurisdiction.
2.3. Employees of Surge Casino, its licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, retailers, and members of the immediate families of each are not eligible to participate in the games.
3. ACCOUNT REGISTRATION AND SECURITY
3.1. To place bets on Surge Casino, you must register a personal account. You agree to provide accurate, current, and complete information during the registration process, including your legal name, date of birth, residential address, email address, and phone number.
3.2. Each Player is allowed to open only one (1) account. Opening multiple accounts (including accounts created under different names, email addresses, or using VPNs to mask IP addresses) is strictly prohibited. If we have reasonable grounds to believe that a Player has opened or is using multiple accounts, we reserve the right to block all related accounts and confiscate any funds or winnings found therein.
3.3. You are solely responsible for maintaining the confidentiality of your login credentials (username and password). Any actions carried out through your account will stand as if they were carried out by you. Surge Casino accepts no liability for any loss that you may sustain as a result of a third party accessing your account.
3.4. You are prohibited from selling, transferring, or acquiring accounts from other Players.
4. VERIFICATION (KYC) AND ANTI-MONEY LAUNDERING (AML)
4.1. Surge Casino adheres to strict international Anti-Money Laundering (AML) regulations. By agreeing to these Terms, you authorize us to undertake verification checks (Know Your Customer – KYC) as we may require or as may be required by third parties (including regulatory bodies) to confirm your identity and contact details.
4.2. To complete the verification process, you may be required to submit copies of:
- A valid government-issued photo ID (Passport, Driver’s License, or National ID Card).
- A utility bill or bank statement (not older than 3 months) showing your full name and address.
- Proof of ownership of the payment method used (e.g., a screenshot of your e-wallet or a photo of your credit card with the middle digits masked).
4.3. We reserve the right to suspend your account and withhold any withdrawals until the verification process is completed to our satisfaction.
5. DEPOSITS AND PAYMENTS
5.1. The base currency for operations on Surge Casino is the Australian Dollar (AUD). We also accept various cryptocurrencies, including Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), and Tether (USDT).
5.2. You acknowledge that all money that you deposit into your account is not tainted with any illegality and, in particular, does not originate from any illegal activity or source.
5.3. Minimum deposit amounts are clearly displayed in the “Cashier” section of the Website. We do not charge fees for processing deposits; however, your bank or payment processor may apply their own charges.
5.4. Surge Casino is not a financial institution and thus should not be treated as such. Your account will not bear any interest.
6. WITHDRAWAL POLICY
6.1. Withdrawals will be processed to the same payment method used for the deposit whenever possible. If the deposit method does not support withdrawals (e.g., certain prepaid vouchers), the Player may be required to withdraw via Bank Transfer.
6.2. Before a withdrawal can be processed, the Player must have wagered their deposit amount at least one (1) time to comply with AML regulations.
6.3. Withdrawal limits apply:
- Minimum withdrawal amount: $50 AUD (or crypto equivalent).
- Maximum withdrawal amount per transaction: $4,000 AUD.
- Maximum withdrawal amount per week: $10,000 AUD.
- Maximum withdrawal amount per month: $40,000 AUD.
- VIP players may be eligible for higher withdrawal limits at the discretion of the Casino management.
6.4. Withdrawal requests are typically processed within 0-24 hours for cryptocurrencies and 1-3 business days for bank transfers, provided that the account is fully verified.
7. BONUSES AND PROMOTIONS
7.1. All bonuses, free spins, and promotional offers are subject to specific terms and conditions made available at the time the offer is communicated.
7.2. Unless stated otherwise, all deposit bonuses carry a wagering requirement of thirty-five times (x35) the bonus amount. This means the bonus funds must be wagered x35 before they are converted into real cash withdrawable funds.
7.3. The maximum bet allowed while playing with an active bonus is $5 AUD (or equivalent in other currencies). Exceeding this limit may result in the forfeiture of the bonus and any associated winnings.
7.4. Different games contribute differently towards the wagering requirements:
- Slots (Pokies): 100%
- Table Games, Video Poker, Roulette, Blackjack, Baccarat, Craps: 5%
- Live Casino Games: 5%
- Jackpot Games: 0%
7.5. “Bonus Hunting” (opening bonuses and closing the game to play them later with zero balance) is strictly prohibited.
8. GAMEPLAY AND FAIRNESS
8.1. All games on the Website are provided by reputable third-party software developers and use a certified Random Number Generator (RNG) to ensure the outcome of every round is completely random and fair.
8.2. In the event of a system malfunction or error in a game (including payout errors), all wagers and plays are void. If you are mistakenly credited with winnings due to an error, these funds remain the property of the Casino and will be deducted from your account.
9. PROHIBITED PRACTICES
9.1. You are strictly prohibited from using any software-assisted methods or techniques (including but not limited to AI software, bots, or automated betting scripts) to participate in games on the Website.
9.2. Collusion with other players, utilizing known software glitches, or engaging in arbitrage betting is strictly forbidden.
10. LIMITATION OF LIABILITY
10.1. You enter the Website and participate in the Games at your own risk. The Website and the Games are provided without any warranty whatsoever, whether express or implied.
10.2. Surge Ventures SRL, its directors, employees, partners, and service providers shall not be liable for any loss, costs, expenses, or damages, whether direct, indirect, special, consequential, incidental, or otherwise, arising in relation to your use of the Website or your participation in the Games.
11. INTELLECTUAL PROPERTY
11.1. All website design, text, graphics, music, sound, photographs, video, the selection and arrangement thereof, software compilations, underlying source code, and software are the property of Surge Casino or its licensors.
11.2. Users are not permitted to use any content from the Website for commercial purposes without prior written consent from the Casino.
12. COMPLAINTS AND DISPUTE RESOLUTION
12.1. If you have any cause to complain about anything, please contact our Customer Support team via Live Chat or email at [email protected].
12.2. In the event of any dispute, you agree that the records of the server shall act as the final authority in determining the outcome of any claim.
13. GOVERNING LAW
13.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of the Union of Comoros and the Anjouan Gaming Board.