Responsible Gaming

1. OUR PHILOSOPHY: SAFE & CONTROLLED ENTERTAINMENT

At Surge Casino, we are committed to providing a safe, secure, and responsible gaming environment. We believe that online gambling should always be a source of entertainment and fun, never a cause of financial or emotional distress. While the “High Voltage” thrill is part of our brand, we recognize that for some players, gambling can become a problem.

We have implemented a comprehensive Responsible Gaming Program designed to prevent gambling-related harm and to support those who may need assistance. We encourage all players to familiarize themselves with the tools and resources available on this page.

2. PROTECTION OF MINORS (18+ POLICY)

2.1. Surge Casino maintains a strict zero-tolerance policy regarding underage gambling. It is illegal for anyone under the age of 18 to open an account or gamble on our website.

2.2. We perform automated and manual age verification checks upon registration. If we are unable to verify a player’s age, the account will be suspended until valid proof of age is provided.

2.3. If we discover that a minor has used our services, the account will be immediately closed, and all winnings will be forfeited and voided.

2.4. Advice for Parents: If you share your computer or mobile device with minors, we strongly recommend using filtering software to restrict access to gambling sites. Trusted services include:

3. MAINTAINING CONTROL: SELF-ASSESSMENT

Gambling should never be viewed as a way to make money or pay off debts. To ensure you are playing responsibly, ask yourself the following questions:

  • Do you gamble to escape from a boring or unhappy life?
  • When you lose, do you feel lost and in despair, and feel the need to gamble again as soon as possible to win back your losses?
  • Have you lied to cover up the amount of money or time you have spent gambling?
  • Have you lost interest in your family, friends, or hobbies due to gambling?
  • Have you ever borrowed money or sold possessions to finance your gambling?
  • Do you feel depressed or suicidal because of your gambling?

If you answered “Yes” to several of these questions, you may have a gambling problem. We urge you to stop playing immediately and seek professional help.

4. PLAYER PROTECTION TOOLS

Surge Casino provides a suite of tools directly in your account settings to help you manage your gambling activity. You can also contact our Customer Support team to activate these limits for you.

4.1. Deposit Limits: You can set a limit on the amount you can deposit into your account over a specific period (Daily, Weekly, or Monthly). Once this limit is reached, you will not be able to make further deposits until the period resets.

  • Note: Decreasing a limit takes effect immediately. Increasing a limit requires a 24-hour cooling-off period.

4.2. Loss Limits: This tool allows you to limit the amount of real money you can lose during a selected period. It prevents you from chasing losses.

4.3. Wager Limits: You can cap the total amount of money you wager (bet) over a specific timeframe, regardless of whether you are winning or losing.

4.4. Session Time Limits: Set a maximum duration for your gaming sessions. Once the time is up, you will be automatically logged out of your account.

5. COOLING OFF AND SELF-EXCLUSION

If you feel you need a break from gambling, we offer two levels of account restriction:

5.1. Cooling Off Period: A temporary break from gambling for a short period (24 hours, 1 week, or 1 month). During this time, you cannot deposit or play, but you can still login to withdraw remaining funds. Your account will automatically reactivate after the period ends.

5.2. Self-Exclusion: For more serious concerns, Self-Exclusion blocks access to your account for a longer period (6 months, 1 year, 5 years, or Permanent).

  • During Self-Exclusion, you will not be able to login, deposit, or play.
  • We will stop sending you any marketing materials.
  • We will take all reasonable steps to prevent you from opening new accounts.
  • To activate Self-Exclusion, please contact our Support Team at [email protected].

6. PROFESSIONAL HELP AND SUPPORT

You are not alone. There are independent organizations dedicated to helping players with gambling-related issues. We recommend contacting the following:

  • Gambling Help Online (Australia): Free, confidential, 24/7 support for anyone affected by gambling in Australia.
    • Website: www.gamblinghelponline.org.au
    • Phone: 1800 858 858
  • Gamblers Anonymous: A fellowship of men and women who share their experience to help others recover from gambling problems.
    • Website: www.gamblersanonymous.org.au
  • GamCare: The leading provider of information, advice, and support for the prevention and treatment of problem gambling.
    • Website: www.gamcare.org.uk

7. CONTACT US

If you have any questions about our Responsible Gaming policy or need assistance setting up limits, our Support Team is available 24/7 via Live Chat or email. We are here to help you stay safe.