Privacy Policy

1. GENERAL PROVISIONS

1.1. This Privacy Policy describes how Surge Casino (“We”, “Us”, “Our”, “The Casino”), owned and operated by Surge Ventures SRL, collects, uses, stores, and protects the personal information of its users (“You”, “Player”, “User”).

1.2. By registering an account or using the Surge Casino website, you acknowledge and accept the practices described in this policy. We are committed to protecting your privacy and ensuring that your personal data is handled in a safe, responsible, and transparent manner.

1.3. Surge Ventures SRL acts as the “Data Controller” for the purposes of applicable data protection laws. We operate under the regulations of the Anjouan Gaming Board, which imposes strict standards on player data security.

2. INFORMATION WE COLLECT

We collect various types of information to provide and improve our services. This includes:

2.1. Personal Identification Information (PII): When you register an account, we collect:

  • Full Name.
  • Date of Birth (to verify you are over 18).
  • Residential Address.
  • Email Address.
  • Phone Number.

2.2. Financial Information: To process payments, we may collect:

  • Transaction history (deposits, withdrawals, wagers).
  • Bank account details (for wire transfers).
  • Partial credit card numbers (first 6 and last 4 digits only) for verification purposes. Note: We do not store full credit card numbers or CVV/CVC codes on our servers; these are processed by secure Payment Service Providers (PSPs).
  • Cryptocurrency wallet addresses.

2.3. Technical Data: When you access the website, our servers automatically collect:

  • IP Address and Geo-location data.
  • Device type, operating system, and browser version.
  • Login times and session duration.
  • Language preferences.

2.4. Verification Documents: For KYC (Know Your Customer) compliance, we collect copies of:

  • Government-issued ID (Passport, Driver’s License).
  • Utility bills or bank statements.
  • Photos of payment methods.

3. PURPOSE OF DATA COLLECTION

We use your data for the following legitimate business purposes:

3.1. Service Provision: To create your account, process your bets, and facilitate financial transactions (deposits and payouts).

3.2. Legal Compliance: To comply with Anti-Money Laundering (AML) laws, Counter-Terrorism Financing (CTF) regulations, and the licensing requirements of the Anjouan Gaming Board.

3.3. Security and Fraud Prevention: To detect and prevent fraudulent activities, including bonus abuse, identity theft, and multiple account creation. We use AI-driven tools to analyze betting patterns for suspicious activity.

3.4. Customer Support: To assist you with technical issues, account inquiries, or disputes via our Live Chat and Email support channels.

3.5. Marketing (Optional): Only with your explicit consent, we may use your contact details to inform you about exclusive bonuses, tournaments, and new game releases. You may opt-out of marketing communications at any time via your account settings.

4. DATA PROTECTION AND SECURITY

4.1. Encryption: We utilize military-grade 256-bit Secure Socket Layer (SSL) encryption to protect all data transmitted between your device and our servers. This is the same level of security used by major global financial institutions.

4.2. Access Control: Access to your personal data is strictly limited to authorized employees, agents, and contractors who have a business need to know. All personnel with access to personal data are subject to strict confidentiality agreements.

4.3. Network Security: Our servers are protected by advanced firewalls and Intrusion Prevention Systems (IPS) to block unauthorized access and DDoS attacks.

5. COOKIES POLICY

5.1. The Surge Casino website uses cookies to enhance your user experience. Cookies are small text files stored on your device.

5.2. We use the following types of cookies:

  • Essential Cookies: Required for the website to function (e.g., maintaining your login session).
  • Analytical Cookies: Help us understand how users interact with the site (e.g., Google Analytics) to improve performance.
  • Functionality Cookies: Remember your preferences, such as language and odds format.

5.3. You can manage or disable cookies through your browser settings. However, please note that disabling essential cookies may prevent you from logging in or playing games.

6. SHARING OF INFORMATION

We do not sell, trade, or rent your personal information to third parties. However, we may share data with the following trusted entities:

6.1. Payment Processors: To facilitate secure deposits and withdrawals. 6.2. Game Providers: To verify gameplay rounds and investigate potential errors or disputes. 6.3. Regulatory Bodies: To comply with requests from the Anjouan Gaming Board or other legal authorities regarding criminal investigations. 6.4. Fraud Prevention Agencies: To verify identity and prevent money laundering.

7. INTERNATIONAL DATA TRANSFERS

Since Surge Casino operates globally, your data may be transferred to and processed in countries other than your country of residence. By using our services, you consent to the transfer of your information to our secure servers located in compliant jurisdictions. We ensure that all international transfers adhere to standard contractual clauses regarding data protection.

8. DATA RETENTION

8.1. We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8.2. Generally, we retain player data for a minimum of five (5) years after the closure of an account, as required by anti-money laundering laws. After this period, data is securely deleted or anonymized.

9. YOUR RIGHTS

Under applicable data protection laws, you have the following rights:

  • Right to Access: You may request a copy of the personal data we hold about you.
  • Right to Correction: You may request that we correct any inaccurate or incomplete data.
  • Right to Erasure (“Right to be Forgotten”): You may request the deletion of your data, provided we are not legally required to retain it (e.g., for AML purposes).
  • Right to Restriction: You may request that we restrict the processing of your data.
  • Right to Withdraw Consent: If we process data based on your consent (e.g., marketing), you may withdraw that consent at any time.

To exercise any of these rights, please contact our Data Protection Officer (DPO) at [email protected].

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The “Last Updated” date at the bottom of this page will indicate when the latest revisions were made. We encourage you to review this page periodically.

11. CONTACT US

If you have any questions regarding this Privacy Policy or the handling of your data, please contact us: