1. GET IN TOUCH WITH SURGE CASINO
At Surge Casino, we pride ourselves on delivering a gaming experience that is not only fast and exciting but also fully supported by a team of dedicated professionals. Whether you have a question about a bonus, need assistance with a deposit, or require technical support, our Customer Support agents are on standby 24 hours a day, 7 days a week, 365 days a year.
We understand that when you have an issue, you want it resolved immediately. That is why we have streamlined our communication channels to ensure you receive prompt, accurate, and friendly assistance.
2. LIVE CHAT (RECOMMENDED)
For the fastest response, we strongly recommend using our Live Chat service. This connects you directly to a human support agent in real-time.
- Availability: 24/7 (Monday to Sunday).
- Average Response Time: Under 2 minutes.
- How to Access: Click the neon yellow “Chat” speech bubble icon located in the bottom right corner of any page on our website.
- Languages: English (Primary).
Note: Please have your Username or Account ID ready when starting a chat to help us assist you faster.
3. EMAIL SUPPORT
For more complex inquiries, or if you need to submit documentation, please email the relevant department below. We aim to respond to all emails within 24 hours, although response times may be faster for VIP members.
General Inquiries & Technical Support: For questions about your account, games, or general site functionality. 📧 [email protected]
Verification & KYC Documents: To submit your ID, proof of address, or payment method photos for account verification. sending documents here ensures they go straight to our security team. 📧 [email protected]
VIP & High Roller Services: Exclusive support channel for players with “Thunder” or “Overload” VIP status. 📧 [email protected]
Complaints & Disputes: If you are unsatisfied with a resolution provided by general support, you may escalate your issue here. 📧 [email protected]
4. FREQUENTLY ASKED QUESTIONS (FAQ)
Before reaching out, we suggest checking our comprehensive Help Center. We have compiled answers to the most common questions regarding:
- Account Registration & Login.
- Deposit & Withdrawal methods (PayID, Crypto, Cards).
- Bonus Terms & Wagering Requirements.
- Responsible Gaming tools.
[Click here to visit the FAQ page]
5. COMPANY INFORMATION
Surge Casino is owned and operated by Surge Ventures SRL, a company incorporated under the laws of the Union of Comoros. We are fully licensed and regulated to provide online gaming services.
- Operator Name: Surge Ventures SRL
- License Authority: Anjouan Gaming Board
- Registered Address: Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros.
6. FEEDBACK
We are constantly upgrading the Surge Casino grid. If you have a suggestion for a new game provider, a feature request, or feedback on how we can improve, please do not hesitate to let us know via support. Your input drives our evolution.